We are committed to protecting your personal information and respecting your privacy. Learn how we collect, use, and safeguard your data.
Last Updated: January 1, 2026 | Effective Date: January 1, 2026
This Privacy Policy ("Policy") describes how erek14 ("we", "us", "our", or "the Company") collects, uses, processes, stores, shares, and protects the personal information of users ("you", "your", or "User") who access and use our online gaming platform and services (collectively, the "Services"). We are committed to protecting your privacy and handling your personal data in an open and transparent manner in accordance with applicable data protection laws and regulations in Indonesia.
By creating an account or using any of our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with any part of this Policy, you should not use our Services. This Privacy Policy should be read in conjunction with our Terms and Conditions, which govern your use of the erek14 platform.
Your Privacy Matters: At erek14, we take data protection seriously. We use industry-standard security measures including 256-bit SSL encryption, secure data centers, and strict access controls to protect your personal information. We never sell your data to third parties for marketing purposes.
To provide you with our Services, we collect and process various types of personal information. The categories of information we collect include:
When you register for an account or use our Services, you voluntarily provide us with the following information:
When you access and use our Services, we automatically collect certain technical and usage information through cookies, web beacons, log files, and similar tracking technologies:
We may receive information about you from third-party sources, including:
We use the personal information we collect for the following purposes:
We process your personal information on the following legal grounds:
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients for the purposes described in this Policy:
We engage trusted third-party service providers to perform functions on our behalf, including:
All third-party service providers are contractually bound to protect your information and use it only for the specific purposes for which we disclose it to them.
We may disclose your information to government agencies, law enforcement, regulatory bodies, or courts when:
In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor company. We will notify you of any such change in ownership or control of your personal information.
We may share your information with other third parties when we have obtained your explicit consent to do so.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with our legal obligations. Specific retention periods include:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of account + 7 years after closure | Gaming regulations, AML compliance |
| Transaction Records | 7 years from transaction date | Financial record-keeping, tax laws |
| KYC Documents | 7 years after last transaction | AML regulations, audit requirements |
| Gaming Activity Logs | 5 years from activity date | Dispute resolution, compliance audits |
| Marketing Preferences | Until consent is withdrawn | Respect user preferences |
| Support Communications | 3 years from last contact | Quality assurance, dispute records |
After the applicable retention period expires, we will securely delete or anonymize your personal information. Anonymized data that cannot be used to identify you may be retained indefinitely for statistical and analytical purposes.
erek14 implements comprehensive technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:
While we implement robust security measures, no system is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Please notify us immediately if you suspect unauthorized access to your account.
Subject to applicable law, you have the following rights regarding your personal information:
You have the right to request confirmation of whether we process your personal data and to obtain a copy of your personal information. You can access most of your account information by logging into your erek14 account dashboard. For additional information, contact our support team.
If your personal information is inaccurate or incomplete, you have the right to request that we correct or update it. You can update most account information directly through your account settings.
You may request deletion of your personal information in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or when you withdraw consent. However, we may retain certain information as required by law or for legitimate business purposes (e.g., fraud prevention, dispute resolution).
You may request that we limit the processing of your personal information in certain situations, such as when you contest the accuracy of the data or object to processing.
You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller, where technically feasible.
You may object to processing of your personal data based on legitimate interests or for direct marketing purposes. We will cease processing unless we have compelling legitimate grounds that override your interests.
Where processing is based on consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing based on consent before withdrawal.
If you believe we have processed your personal information unlawfully, you have the right to lodge a complaint with the relevant data protection authority in Indonesia.
To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within 30 days of receipt.
erek14 uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience on our platform, analyze usage patterns, and deliver personalized content. A cookie is a small text file stored on your device that allows us to recognize you on subsequent visits.
Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when cookies are being sent. However, disabling cookies may affect the functionality of our platform and your user experience.
Your personal information is primarily stored and processed in Indonesia. However, some of our service providers and business partners may be located in other countries. When we transfer data internationally, we ensure appropriate safeguards are in place through standard contractual clauses, adequacy decisions, or other legally approved mechanisms to protect your information in accordance with applicable data protection laws.
erek14 services are strictly intended for adults aged 21 years and older. We do not knowingly collect, use, or disclose personal information from individuals under the age of 21. If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete that information from our systems and terminate the associated account. Parents or guardians who believe their child has provided us with personal information should contact us immediately at [email protected].
Our platform may contain links to third-party websites, services, or applications that are not operated or controlled by erek14. This Privacy Policy applies only to information collected by erek14. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any third-party services before providing your personal information.
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will notify you by email, through your account dashboard, or by posting a notice on our platform. The "Last Updated" date at the top of this Policy indicates when it was last revised. Your continued use of our Services after changes are posted constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Policy periodically to stay informed about how we protect your information.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us through any of the following channels:
We aim to respond to all privacy inquiries within 30 days. For urgent security concerns, please use live chat for immediate assistance.
Your Data, Your Rights: At erek14, we believe you should have control over your personal information. You have the right to access, correct, delete, or restrict the use of your data. Contact our Data Protection Officer to exercise your privacy rights or if you have concerns about how your information is handled.
By using erek14 services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, processing, storage, and disclosure of your personal information as described herein. If you do not agree with this Privacy Policy, please do not use our Services.
How we protect your personal information at erek14
All data transmission uses 256-bit SSL encryption, the same standard used by major financial institutions. Your personal and financial information is protected at all times.
We never sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used exclusively to provide and improve our services.
Only authorized personnel with legitimate business needs can access your information. All access is logged and monitored for security purposes.
We comply with all applicable data protection regulations including KYC/AML requirements, gaming regulations, and Indonesian privacy laws.
You have the right to access, correct, delete, or restrict the use of your personal data. Contact our Data Protection Officer to exercise your rights.
We clearly communicate what data we collect, why we collect it, how we use it, and with whom we share it. No hidden practices or surprises.
Our Data Protection Officer and support team are here to answer any questions about how we handle your personal information. Contact us anytime for assistance.